FAQ

• Do you provide tracking information? Yes! As soon as your order ships, we’ll email you the tracking number. Please note: it may take 24–48 hours for tracking updates to appear in the carrier’s system.

• How long do orders take to process and dispatch? Orders are processed within 2–5 business days.

• How long does shipping take? 

  - U.S. Shipping: 4–10 business days (after processing)

  - International Shipping: 6–12 business days (after processing)

• Why didn't my order come in one package? We ship from multiple fulfillment centers to ensure faster delivery. This means items in the same order may arrive separately — but you’ll never be charged extra shipping fees for split shipments.

• What payment methods are accepted? We accept all major credit cards as well as PayPal.

REFUNDS & RETURNS

• I ordered the wrong size, can I get a refund or replace? Yes, we can exchange sizes for all product.
• How do I start a return? If you'd like to start a return, please review our refund policy.

CONTACT US

• How do I contact Celestica?  Please read through the FAQ before contacting us as your question is most likely answered here. You can reach us through the Contact Us page or by email at info@celesticaco.com.

• How quickly do you respond? Customer service is our number one priority which is why you will get a response back from us within a 1-2 business days!